Imagine being presented with a way to reduce your cost of providing technical support. Tech support is a necessary expense that when done correctly builds customer loyalty. One way to reduce your cost of providing support is to ensure … Continue reading →
There’s a word that organizations commonly use to describe themselves. Ironically, it delivers the opposite of its intended effect upon the reader. Its mere presence immediately reduces the organization using it to the mediocre level of any organization in any … Continue reading →
Recently on my LinkedIn feed appeared an article about driverless vehicles, written by a Canadian senator. The senator wrote: “To demonstrate the pressing need for action, last week senators swapped their parliamentary shuttle bus for a few laps around Parliament … Continue reading →